Shipping policy

At Kurlax.com, we’re committed to delivering your custom motorized shades and blinds as quickly and safely as possible. Below you’ll find all the details about our shipping process.

Order Processing Time

Peak Season Update: We are currently experiencing a peak season with high order volumes. Custom blinds and shades currently require 5–7 business days for production before they are dispatched.

Non-Custom Items: Individual accessories usually ship within 1–2 business days.

Order Confirmation: All orders are reviewed and processed into our system within 24 hours (excluding weekends and holidays). Once your package is dispatched, you will receive a shipping confirmation email with a tracking number to follow your delivery status on our Order Tracking page. Additionally, the shipping carrier will send you automated email updates regarding your shipment's progress.

Shipping Methods & Delivery Time

Reliable Carriers: All products are shipped via DHL, SF Express, or other trusted carriers, depending on your location.

Standard Delivery: Shipping typically takes 5–7 business days after dispatch.

Total Estimated Delivery: In most cases, customers will receive their custom orders within 10–14 business days from the purchase date (including peak season production and shipping time).

Expedited Shipping: If you opt for expedited shipping at checkout, your delivery time may be reduced by 1–2 days.

Shipping Coverage

We offer worldwide shipping.
We do not ship to PO Boxes, APO, or FPO addresses.
If you are unsure whether we ship to your location, please contact us at service@kurlax.com before placing your order.

Customs Duties & Import Fees

If your order incurs customs duties or import taxes, please contact us — we will reimburse the applicable amount upon proof of charge.

Order Tracking

Once your order ships, you will receive an email with a tracking number.
You can use this tracking number to monitor your delivery status directly on our Order Tracking page.

Damaged or Lost Packages

Damaged Items

If your shades arrive damaged, please email service@kurlax.com immediately with clear photos of the damage and packaging.
Our support team will work quickly to resolve the issue and arrange a replacement if necessary.

Lost Packages

If your tracking shows “Delivered” but you have not received your package, please contact us within 7 days so we can assist with an investigation.

Shipping Address

Please carefully review your shipping address at checkout.
Kurlax is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

Need to change your address after placing an order?
Please contact us within 24 hours at service@kurlax.com.
Once an order has been shipped, we are unable to modify the delivery address.

Need Help?

If you have any questions about shipping or your order status, our support team is always here to help.
Email: service@kurlax.com

We’re happy to assist with anything you need to make your Kurlax experience smooth and worry-free.