Refund policy
30-Day Satisfaction Guarantee
As all of our window shades and blinds are custom-made to your specific measurements, they are not eligible for return. This also applies to any custom options purchased alongside your order (including motors, remote controls, solar panels, Smart Bridges, and any added services).
However, if there is any issue caused by our error, or if you encounter any quality problems within the warranty period, please contact us at any time. We will provide appropriate solutions, including complimentary repair or replacement services, until you are fully satisfied.
Remake
If the measurements provided are incorrect, please notify us within 7 days of receiving your order.
We can provide free fabric samples or remake the product.
Please note that a remake fee will be charged to cover production and shipping costs.
Remake Policy & Limitations:
Size Variance: The width and height adjustments for a remake cannot exceed 2 inches.
Exclusions: Remakes do not include motors, remote controls, or other optional accessories.
Frequency: Each product is eligible for a remake only once.
Order Cancellation
Orders may be cancelled before production or shipping begins. If you need to cancel, please contact us as soon as possible. Approved cancellations will receive a full refund. Once production has started or the order has shipped, cancellation is no longer possible.
Order Modification
For all custom products, you may request one modification within 48 hours of placing the order.
Requests beyond this period cannot be accepted.
Returns
You may request a return within 30 days of receiving your product. Return requests are subject to eligibility requirements.
- To initiate a return, please contact: service@kurlax.com
- We will provide return instructions
- Items do not need to be in original packaging to be eligible for a refund
Return Costs
- If the return is due to our error (e.g., incorrect size or defective product), a full refund will be issued
- If the return is due to customer reasons (e.g., dislike, wrong item ordered, incorrect measurements), the customer is responsible for return shipping costs
- We do not charge any restocking fees for returned items.
Shipping
Please inspect your order immediately upon receipt.
If the item is defective, damaged, or incorrect, please contact us right away so we can resolve the issue promptly.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed within 7 business days to your original payment method. Please note that your bank or credit card provider may require additional time to process the refund. If more than 15 business days have passed after your refund is approved, don't hesitate to get in touch with us at: service@kurlax.com
European Union — Right of Withdrawal
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving the last item, without justification.
However, this right does not apply to products made to your specifications or clearly personalized. All of our custom-sized window shades and blinds, along with any custom options ordered as part of the same order (including motors, remote controls, solar panels, Smart Bridges, and added services), are manufactured or configured to your exact requirements and are therefore exempt from the right of withdrawal under Article 16(c) of the EU Consumer Rights Directive.
For any non-custom items that qualify for the right of withdrawal, the item must be unused and in its original condition. Return shipping costs are handled as follows: if the return is due to our error or a quality issue, we will cover the return shipping costs in full; if the return is due to customer reasons (e.g., change of mind), the return shipping costs are the responsibility of the customer, the return shipping costs are the responsibility of the customer.