FAQS

A: Kurlax motorized shades are designed to provide a perfect blend of convenience, energy efficiency, and modern style. Whether you choose motorized roller shades, motorized zebra shades, motorized cellular shades, or motorized skylight shades, each shade offers exceptional functionality to enhance your lifestyle:

• Smart control: Easily control your shades using a remote, voice assistant (Alexa, Google Assistant), or mobile app.
  
• Premium fabrics: Choose from a variety of high-quality fabrics that provide light control, full blackout, or room-darkening effects.
  
• Energy efficiency: Improve insulation and reduce energy costs by maintaining a comfortable indoor temperature.
  
• Smart home integration: Seamlessly connect your shades to popular smart home platforms like Amazon Alexa, Apple HomeKit, Google Assistant, and Tuya for easy automation.

A: Yes, our motorized shades are custom-made to fit your exact window dimensions. We highly recommend using a tape measure and double-checking all your measurements to ensure a perfect fit. If you're unsure about the process, don’t worry! You can schedule a consultation with our team for expert guidance.

For step-by-step instructions, please refer to our detailed measurement guide to help you get the most accurate measurements.

A: No, motorized cellular shades are not designed for skylights. However, we offer motorized skylight shades, which are specifically designed to fit and operate seamlessly in skylight openings. These shades use cellular fabric to provide excellent insulation, keeping your room cool in the summer and warm in the winter.

A: No, our motorized shades do not require battery replacement. We offer both AC motors and rechargeable motors, so there’s no need to replace batteries. When the rechargeable motor is running low on power, a low battery indicator will alert you. Simply use the included charger to recharge the motor. A full charge typically lasts between 4 to 6 months, depending on usage.

A: Yes, our motorized shades are fully compatible with smart home integration. They work seamlessly with platforms like Amazon Alexa, Google Home, Apple HomeKit, and more, allowing you to control your shades effortlessly with voice commands.

A: Our motorized blinds use the Tuya app for control. To get started, pair the smart bridge with the motor, then you can control the shades directly through the Tuya app. You can also integrate Amazon Alexa and Google Home with the Tuya app for voice control via devices like Amazon Echo or Google Nest.

For motorized roller shades and motorized zebra shades, you can also choose the Matter motor option, which allows direct voice control through Apple HomeKit, Amazon Alexa, and Google Home.

A: We recommend gently wiping your motorized shades with a clean, soft cloth to keep them looking their best. Avoid using harsh cleaning products or abrasive materials, as they may damage the fabric or motor. Regular light cleaning will help maintain their functionality and appearance.

A: We offer a wide range of sizes for our motorized shades to fit different window types:

• Roller Shades: Minimum width of 21 inches, maximum width of 99 inches; minimum height of 22 inches, maximum height of 108 inches.
  
• Zebra Shades: Minimum width of 21 inches, maximum width of 98 inches; minimum height of 23 inches, maximum height of 108 inches.
  
• Cellular Shades: Minimum width of 35 inches, maximum width of 99 inches; minimum height of 20 inches, maximum height of 108 inches.
  
• Skylight Cellular Shades: Minimum width of 15 inches, maximum width of 78 inches; minimum height of 20 inches, maximum height of 159 inches.
  

If you require custom sizes, please contact us at service@kurlax.com. Our customer service team will provide you with the best solution to fit your needs.

A: Kurlax shades are designed to fit most standard window types. If you have non-standard or irregularly shaped windows, including skylights, please contact our customer service team at service@kurlax.com

We’ll work with you to find the best solution based on your specific needs.

A: Kurlax shades are built with high-quality, durable materials. The headrails and bottom rails (or frames) are made from sturdy aluminum alloy, ensuring strength and longevity. The fabrics used for our shades are carefully selected by our team from a range of premium materials, chosen for their performance, aesthetics, and durability.

A: Yes, our motorized shades feature a cordless design, eliminating the risk of cord-related accidents. Safety studies show that cordless shades significantly reduce the risk of entanglement, particularly for children under six years old. With our safe, reliable design, you can have peace of mind in homes with children and pets.

A: Absolutely! Our motorized blinds can be controlled not only with a remote but also via your smart home platform through a dedicated app. This means you can control your blinds from anywhere, even while traveling. You can set them to open or close to give the appearance that someone is home, helping to deter unwanted guests.

A: Yes, our motorized shades can help save energy and reduce external noise, creating a quieter, more comfortable space. While they may not block all sounds completely, our cellular shades and skylight shades, which feature a honeycomb structure, are particularly effective at significantly reducing noise from outside. Additionally, these shades provide excellent insulation, helping to save energy by maintaining a comfortable indoor temperature year-round.

A: Each Kurlax motorized shade package includes everything you need for installation and operation:

• Motorized shade
• Remote control
• Mounting brackets
• Screws and hardware
• USB-C Charger or AC power cord
• Any additional accessories you selected
  

Everything is carefully packaged to ensure a smooth and easy installation process.

A: Accurate measurements are key to ensuring a perfect fit. Here’s a simple guide to help you get started:

Motorized Roller Shades, Motorized Zebra Shades, and Motorized Cellular Shades:

• For inside mount: Measure the width, height, and depth of the window recess. When measuring depth, be sure to check for any obstructions in the recess to ensure it meets the minimum depth requirement for installation.
• For outside mount: Measure the width and height of the window to determine the appropriate size for your shades.

Motorized Skylight Shades:
Measure both the depth and the dimensions of the skylight opening. As with other types of shades, be sure to check for unobstructed space in the recess to ensure it meets the minimum depth requirement for installation.

We provide detailed measurement guides for each type of motorized shade to help you take precise measurements for a perfect fit.

A: Yes, our motorized shades are custom-made to fit your exact window dimensions. We recommend using a tape measure and double-checking all measurements. If you're unsure, you can also consult with our team for guidance.

A: No worries! Simply contact our customer service team at service@kurlax.com and provide a picture of your window. We’ll work with you to find the best solution and ensure a perfect fit for your motorized shades.

A: No, simply provide the exact dimensions of your window. We will make any necessary adjustments to ensure a perfect fit. There's no need to adjust the measurements yourself.

A: When measuring, accuracy is key to ensuring your blinds fit perfectly. Please round down to the nearest 1/16 inch for the most precise measurements.

A: If you think you've made an error with your measurements, please contact our customer service team immediately. We may be able to correct the mistake before the blinds are produced.

A: To install your Kurlax motorized shades, simply follow the step-by-step instructions provided in our installation guide. The guide will walk you through each stage of the process, ensuring an easy and accurate installation.

A: To install Kurlax motorized shades, you’ll need the following tools:

• Power drill
• Tape measure
• Pencil or marker
• A ladder may be required if your windows are high or out of reach.

A: Our motorized shades are easy to install, with installation typically taking 15 to 20 minutes, depending on the complexity of your window. We also provide online installation guides and installation videos to walk you through the entire process, ensuring a smooth and hassle-free setup.

A: Yes, our motorized shades do require drilling for installation. While no-drill shades may seem convenient, we do not recommend them for long-term use. Most no-drill shades rely on adhesive to hold them in place, which can weaken over time due to exposure to sunlight, heat, and wind. This can lead to the shades falling down or becoming unstable. For a secure and lasting installation, we suggest drilling and using proper mounting hardware.

A: Our motorized shades come with two motor options: AC motors and built-in battery motors.

• If you choose the AC motor, we recommend consulting a licensed electrician and hiring a professional installer for proper setup.
• If you opt for the built-in battery motor, no wiring is required, making it an easier option for DIY installation. However, if you’re not comfortable with DIY projects, we still recommend hiring a professional installer to ensure everything is set up correctly.

A: We want you to be completely satisfied with your purchase. If you're not happy with your motorized shades, you can return them within 30 days of receiving your order. Please note that custom-made shades are non-returnable unless defective.

A: Currently, we do not offer in-home measurement and installation services. However, we provide detailed measurement and installation guides to assist you. If you have any questions or need help with measurement or installation, please feel free to contact our customer support team at service@kurlax.com.

A: If you experience any issues with your motorized shades, our customer service team is here to help. You can reach us via email at service@kurlax.com. We offer troubleshooting guides, and if necessary, we can assist you with repairs or replacements.

A: Yes, you can select expedited shipping at checkout. Expedited service can shorten both production and delivery time by up to 2 days. The exact timing will depend on your shipping address.

A: Your Kurlax products typically require 3-5 business days for production. Please note that shipping may be delayed during holidays.

A: Typically, orders are delivered within 3 to 7 business days after shipment. Delivery time depends on your location. You can track your order status in real-time using our logistics tracking system.

A: Once your order ships, you will receive a confirmation email with tracking information. If you think your order should have shipped but you haven't received the confirmation email, please check your spam folder. If it’s not there, please contact us at service@kurlax.com.

A: If you need to modify your order or shipping address, please contact our customer support team as soon as possible. We’ll do our best to make changes before your order ships. Once an order has shipped, it cannot be modified or redirected.

Since all of our motorized shades are custom-made to your measurements, they cannot be resold. Therefore, we do not accept returns or exchanges unless there’s a product defect. For more details, please refer to our return and exchange policy.

A: All Kurlax products come with a 3-year limited warranty. During this period, we offer repair or replacement services. For full warranty details, please refer to our warranty policy.